Massachusetts Department of Public Utilities - Consumer Division complaint filing guide
How to file a consumer complaint with Massachusetts Department of Public Utilities - Consumer Division for Massachusetts utilities.
Regulates investor-owned electric, gas, and water companies in Massachusetts and handles consumer complaints involving billing, shutoff, service quality, rates, and regulated utility practices.
- Jurisdiction
- Massachusetts
- Category
- Utilities
- Filing method
- online form
- Verification status
- verified (last verified 2026-05-13)
Response times vary by agency. Check the agency's website for its current timeline.